Does Mission Inbox replace Salesforce?

No. Salesforce manages CRM records, customer data, workflows and sales activity. Mission Inbox works underneath it as the sending infrastructure layer.

Can I send Salesforce emails through Mission Inbox?

Yes, where the setup supports it, Salesforce emails can be routed through Mission Inbox so your team can keep using Salesforce while sending through dedicated infrastructure.

Why use Mission Inbox with Salesforce?

Salesforce manages the customer workflow. Mission Inbox gives teams more control over the email infrastructure behind those workflows, including domains, mailboxes, routing and monitoring.

Is this useful for sales teams using Salesforce?

Yes. Sales teams can keep using Salesforce to manage leads, opportunities and follow-ups, while Mission Inbox supports the sending setup behind those emails.

Can different Salesforce teams use different sending setups?

Yes. Teams can separate sending by department, region, domain, mailbox or campaign, depending on how their Mission Inbox account is configured.

How does Mission Inbox help Salesforce users protect sender reputation?

Mission Inbox helps Salesforce users separate CRM email sending by mailbox, domain, team or workflow. That gives teams more control over how important customer and sales emails are routed and monitored.

Email infrastructure for every workload

Salesforce

Connect Salesforce to Mission Inbox so your team can manage contacts, sales activity and customer workflows in Salesforce, while Mission Inbox supports the sending infrastructure underneath.

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About Salesforce

Salesforce is a CRM platform used by sales, marketing, service and operations teams to manage customer relationships, pipeline activity, workflows and business data.

Description

Connect Salesforce with Mission Inbox so your team can keep using Salesforce for CRM activity, customer records, sales follow-ups and workflow triggers, while Mission Inbox supports the sending layer behind those emails.

Salesforce manages the customer workflow. Mission Inbox helps manage the email infrastructure underneath it, including domains, mailboxes, routing, monitoring and sending environments.

Common use cases

Example use case	Example setup	Description
Sales follow-up	Send Salesforce follow-up emails through Mission Inbox.	Route sales emails through dedicated sending infrastructure.
CRM workflow email	Trigger emails from Salesforce workflows through Mission Inbox.	Support customer communication tied to CRM activity.
Lead nurture	Send lead nurture emails from Salesforce using Mission Inbox.	Keep CRM-managed nurture activity separate from other email types.
Account updates	Send customer or account updates through Mission Inbox.	Use controlled sending infrastructure for important customer messages.
Team-based sending	Separate Salesforce email sending by team, region or domain.	Give larger teams more control over how CRM emails are routed and monitored.

Features

Send Salesforce CRM emails through Mission Inbox infrastructure.
Keep contacts, records, workflows and sales activity inside Salesforce.
Use dedicated domains and mailboxes for CRM-driven communication.
Separate sales, marketing, customer and operational email.
Route team or region-based sending through different environments.
Monitor sending activity and reputation signals from Mission Inbox.
Support customer communication without relying on one shared sending setup.

App information

Developer

Salesforce, Inc.

Support

Support Portal

Mission Inbox Plan required

Starter Plan

Everything You Need to Know Before You Send

Straight answers on setup, infrastructure and how Mission Inbox fits into your existing workflow.

Send at volume with Mission Inbox

Stop relying on shared infrastructure that you don't control. Mission Inbox gives you dedicated servers, dedicated IPs, and full ownership of your sending reputation.